You call, the concrete arrives, is poured and looks beautiful. But what happens in between?
There are many steps that happen from the initial phone call to the smooth, unblemished finished product. While no two days are alike at Becker & Scrivens, the commitment to quality and service has stayed the same since the business opened more than 80 years ago.
A day at Becker & Scrivens:
The first you will most likely hear when calling Becker & Scrivens is the friendly voice of Cindy Sito. She has worked dispatch and scheduling for the business for the last three years and “loves everything” about her job. Talking to Cindy, homeowners will be asked what kind of job the concrete will be used for - this helps Cindy know the type of concrete that will be needed for the job and how many yards will be needed. Cindy is on the phone most of the day, answering more than 65 calls and scheduling jobs for the crew. As a scheduler she’ll make sure the drivers get to the site on time or “a fuzz after” as Cindy likes to say. “I love helping people and talking to them about their projects.”
If you don’t get Cindy on the phone, you’ll probably talk to Scott Corbett, second in command for dispatch and batch man for all concrete for the past seven years. Scott uses a state-of-the-art computer program to get the correct batch of concrete to the right trucks. The complicated program makes perfect sense to Scott as different mixes are used for different jobs. With 14 drivers hauling three to five loads a day, Scott stays busy keeping the trucks loaded and off to the job site.
Jim Adams is a face many may recognize, not only because he has been with Becker & Scrivens for 30 years, but as salesman/customer service/quality control, he works with clients and businesses to ensure the job is done right. Jim began with the company working with owner Aaron Scriven’s dad. Now he and Aaron work together on bids for large projects. He also spends much of his time in his truck driving around the county. “I’m always looking for work.” And whether it's a one yard porch or a 1,000 yard commercial project, Jim makes sure each customer gets the attention and respect they deserve.
Working on a concrete mixer seems like a daunting task, but it is exactly what Brady Hubbell likes about his job as mechanic and “do all” at Becker & Scrivens. Brady handles the maintenance on all trucks and is busy even in the winter months when business is slow. He prides himself on keeping the trucks “on the road keeping the drivers safe and everyone safe.” In the company’s 80 year history there have been 51 trucks in operation. With a more than 20 year life span per truck Brady keeps everything running smoothly for the next 80 years.
One of the many friendly faces that you may see when a Becker & Scrivens truck pulls up to your home is that of Jeff Herman. A driver with the company for 35 years, Jeff knows his way around the county and is extremely knowledgeable when it comes to pouring concrete. Each day before he picks up his ticket for the first run of the day, he checks his truck to make sure it is ready for the road. Days can start as early as 5 a.m. and during the busy season (April through mid-November) drivers are out six days a week. Some days Jeff has as many as eight loads to deliver. He talks with the contractor and customers to make sure the job goes smoothly then comes back and starts all over again. After his final load he makes sure to wash out his truck so it is ready to go the next day.
Owner Aaron Scrivens has worked in every aspect of the business he owns, so he knows how dedicated and hard working his employees are. The name Becker & Scrivens is one you can know and trust when it comes to concrete and the more than 80 years the business has been in Hillsdale County is a testament to that fact. Two years ago Aaron expanded the business to northern Ohio and the high quality work and superior product is quickly gaining attention from businesses and homeowners in the region. Chad Lyons, Greg Zuver, Tylor Cogswell, and Jared Lyons are carrying on the long tradition of superior service and quality to the Ohio construction market.
Becker & Scrivens is more than a name - it is a company full of dedicated hard working professionals ready and willing to go the extra mile for their customers.